ec711 Withdraw & Verification Guide
By the end of this page you will know exactly how to submit a withdrawal on ec711, complete your one-time KYC check, understand payout timelines, and fix any issue that might delay your money reaching your account.
- SSL Encrypted
- KYC Protected
- Payouts in 39 min
- 24/7 Live Chat
- 18+ Only
- Min. Withdrawal
- RM80
- Daily Limit
- RM9K
- Payout Time
- 39 min
- KYC Review
- 2 hrs
Withdrawal Limits & Processing Times
All amounts in RM (MYR). Times are measured from approval to account credit.
| Detail | Amount / Time | Notes |
|---|---|---|
| Minimum withdrawal | RM80 | Applies per transaction |
| Daily withdrawal ceiling | RM9,000 | Standard Member tier; VIP tiers have higher limits |
| Typical payout time | 39 minutes | After approval; bank processing may add a few minutes |
| First-time withdrawal review | Up to 2 hours | KYC must be approved before first payout is released |
| Minimum deposit (for eligibility) | RM5 | Account must have a completed deposit on record |
Payment Methods for Withdrawals
ec711 supports the same channels for both deposits and withdrawals. Use the same method you deposited with where possible — this reduces processing friction and keeps your account secure.
- Touch 'n Go eWallet Deposit: ~3 min Withdrawal: ~39 min
- DuitNow Deposit: ~3 min Withdrawal: ~39 min
- FPX Online Banking Deposit: ~3 min Withdrawal: ~39 min
- Bank Transfer Deposit: ~3 min Withdrawal: ~39 min
Times are estimates after approval. Bank-to-bank transfers may add a small buffer during peak hours.
How to Submit a Withdrawal Request
The ec711 withdraw process takes less than two minutes once your KYC is approved. Follow these steps exactly to avoid delays.
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1
Log in to Your ec711 Account
Go to ec711 Login and enter your username and password. If you are on mobile, the ec711 App version 2.8.9 has a dedicated Cashier tab that is faster to navigate.
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2
Open the Cashier and Select "Withdraw"
From the top menu, go to Cashier → Withdraw. You will see your current withdrawable balance, which reflects real-money funds minus any active bonus wagering.
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3
Choose a Payment Method
Select from Touch 'n Go eWallet, DuitNow, FPX Online Banking, or Bank Transfer. If this is your first withdrawal, only methods you have previously deposited with will appear.
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4
Enter the Amount and Verify Your Details
Type the amount (minimum RM80, maximum RM9,000 per day). Double-check your account number or eWallet phone number. A typo here will delay your payout and require manual correction.
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5
Confirm and Monitor the Status
Click Confirm Withdrawal. Your request will show as "Pending" in Transaction History. Once approved, funds typically arrive within 39 minutes. You can check live status under My Account → History.
Why KYC Is Required Before Your First Payout
Know Your Customer (KYC) verification is a one-time process you complete before your very first ec711 withdraw is released. It confirms that the account belongs to you and that you meet the 18+ age requirement required under responsible gaming standards.
Once approved, you never need to repeat the full KYC process again — subsequent withdrawals go straight to the 39-minute processing queue. The review typically completes within 2 hours of a complete submission.
KYC at a Glance
- When: Before your first withdrawal — not at registration
- Review time: Up to 2 hours after complete submission
- Frequency: One-time only (unless documents expire or details change)
- Age check: Must be 18 or older — verified against document date of birth
- Help: 24/7 Live Chat if your submission is queried
Accepted KYC Documents
Submit any one of the following government-issued documents. The name on the document must match exactly the name you registered your ec711 account with.
Photo Requirements
- Colour photo only — black and white or greyscale is rejected
- All four corners of the document must be visible
- No glare, shadows, or fingers covering text or photo
- File formats accepted: JPG, PNG, PDF (max 8 MB per file)
- For National ID and Driving Licence: upload both front and back
- For Passport: upload the photo/bio-data page only
- Text must be sharp enough to read without zooming
What ec711 Checks
- Full name matches your registered account name
- Date of birth confirms you are 18 or older
- Document has not expired at the time of submission
- Document is an original — scans of photocopies are not accepted
- No digital editing or alterations visible
KYC Upload Steps
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1
Go to Account Verification
After logging in, navigate to My Account → Verification. You will see your current KYC status — "Unverified" until your first document is submitted.
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2
Select Your Document Type
Choose from National ID Card, Passport, or Driving Licence. The upload form will adjust to request the correct number of pages (front + back, or bio-data page only for passport).
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3
Upload Clear Colour Photos
Take photos in good natural light. Avoid flash directly on the document — it creates glare that triggers automatic rejection. Tap each upload zone and select your file (JPG, PNG, or PDF, max 8 MB).
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4
Review and Submit
Preview each uploaded image before confirming. All text — especially your full name, IC number or passport number, and date of birth — must be legible. Click Submit for Review.
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5
Wait for Approval (Up to 2 Hours)
The ec711 compliance team reviews submissions around the clock. You will receive an in-app notification and an update under My Account → Verification when your status changes to "Verified". After that, your withdrawal request will be processed normally.
Common KYC Mistakes
- Photo too blurry to read the IC number
- Uploaded only the front side of a two-sided document
- Name on document does not match account registration name
- Document is expired
- Screenshot of a digital ID instead of original scan
- File size exceeds 8 MB — compress before uploading
If your KYC is queried or rejected, the reason will appear in-app. Contact 24/7 Live Chat to clarify any specific requirement before re-submitting.
Why ec711 Withdrawals Get Declined — and How to Fix Each One
Most withdrawal rejections are straightforward to resolve. The table below covers the most common causes and what you need to do.
| Reason for Rejection | What Happens | How to Fix It |
|---|---|---|
| KYC not yet approved | Request is held — not cancelled | Complete KYC upload steps above. Once approved (up to 2 hours), your pending request will resume processing automatically. |
| Amount below RM80 | Request is rejected immediately | Accumulate more balance or top up with a deposit. The minimum is a hard limit per transaction — it cannot be waived. |
| Daily limit exceeded (RM9,000) | Excess amount blocked; partial may proceed | Wait until midnight (UTC+8) for the limit to reset. Consider upgrading to a higher VIP tier for a bigger daily ceiling. |
| Active bonus wagering incomplete | Withdrawal of bonus-funded balance blocked | Complete the 12× wagering requirement first. Check remaining turnover under My Bonuses. You may also choose to forfeit the bonus if you prefer to withdraw real-money balance only. |
| Bank account name mismatch | Request cancelled; funds return to wallet | Update your payment details under My Account → Banking. The account must be in your own verified name. |
| Incorrect account number entered | Request held for manual review | Contact 24/7 Live Chat immediately with your transaction ID. Do not submit a new request until the first is resolved to avoid duplicate processing. |
| Suspicious activity flag | Account temporarily restricted | Respond to any compliance queries via Live Chat. Providing accurate KYC documents promptly is the fastest way to clear a restriction. |
Higher Withdrawal Limits for VIP Members
Your ec711 VIP tier directly controls your maximum daily payout. Higher tiers also unlock a better cashback rate, a larger birthday bonus, and — at Master and Legend level — a dedicated personal account manager.
| VIP Tier | Monthly Turnover | Daily Withdrawal Limit | Cashback | Birthday Bonus | Personal Manager |
|---|---|---|---|---|---|
| Member | — | RM9,000 | 1.5% | — | |
| Star | RM70,000 | RM12,000 | 1.7% | RM600 | |
| Elite | RM260,000 | RM17,000 | 1.9% | RM1,600 | |
| Master | RM990,000 | RM23,000 | 2.1% | RM4,400 | |
| Legend | RM3,700,000 | RM32,000 | 2.3% | RM12,000 |
VIP tier is assessed monthly based on total turnover. Full VIP terms at ec711 Bonus & VIP.
Withdrawal & KYC — Answers to Common Questions
How long does an ec711 withdrawal actually take?
After approval, funds are sent within 39 minutes. Your bank or eWallet may add a few extra minutes during peak periods. First-time withdrawals are held until KYC review is complete, which takes up to 2 hours after a complete document submission.
What is the minimum amount I can withdraw?
The minimum per transaction is RM80. There is no maximum per transaction beyond your applicable daily limit — RM9,000 for standard Members, up to RM32,000 for Legend tier players.
Do I need to verify my identity every time I withdraw?
No. KYC is a one-time check required only before your first ec711 withdrawal. Once approved, your account stays verified and subsequent requests go straight to the 39-minute processing queue.
Which documents does ec711 accept for KYC?
Any one of: Malaysian National ID Card (NID), Passport, or Driving Licence. The document must be valid (not expired) and the name must match your account registration name exactly. For NID and Driving Licence, both front and back are required.
My withdrawal is still pending after 2 hours — what should I do?
Check your Transaction History first to confirm the status is still "Pending" and has not silently failed. If it is genuinely stuck, contact 24/7 Live Chat with your transaction ID and account username. Do not submit a duplicate request before speaking to support.
Can I withdraw to a different bank account than the one I deposited from?
In most cases ec711 requires withdrawals to go back to the same payment method used for the deposit. If you need to change your banking details, update them under My Account → Banking and contact Live Chat to confirm the change is approved before submitting your request.
I haven't met the bonus wagering requirement — can I still withdraw my deposit?
Yes. You can forfeit an active bonus at any time via My Bonuses. This releases your real-money deposit balance for withdrawal but forfeits the bonus and any winnings derived from it. The 12× wagering requirement applies only to bonus funds.
Is there a fee for withdrawing on ec711?
ec711 does not charge a withdrawal processing fee on its end. Some banks or eWallet providers may apply their own transfer fees — check with your payment provider if you notice any deduction on their side.
What happens to my documents after KYC is approved?
Your KYC documents are stored with AES-256 encryption and used solely for identity verification and fraud prevention. They are not shared with third-party marketing companies. You can request data deletion in line with the site Privacy Policy.
How do I increase my daily withdrawal limit?
Daily limits increase automatically as you reach higher VIP tiers through monthly turnover — from RM9,000 at Member level up to RM32,000 at Legend. There is no manual increase outside of the VIP programme. See the VIP table above for full tier thresholds.
Ready to Start Playing and Withdraw Your Winnings?
Open your ec711 account in under two minutes. Deposit from RM5 and collect a 175% welcome bonus up to RM300 on your first deposit. When you're ready to cash out, the process you just read takes less than 39 minutes.
18+ · Play Responsibly · KYC required for first payout