1. Acceptance of Terms
By registering an account, logging in, depositing funds or participating in any game or promotion on ec711, you confirm that you have read and accepted these Terms & Conditions in full. These terms form a legally binding agreement between you (the player) and ec711. If you do not agree with any part, you must not use the platform.
ec711 reserves the right to update these terms at any time. The revised version will be published on this page with an updated date. Continued use of the platform after any change constitutes acceptance of the new terms.
2. Account Eligibility
To open and maintain an ec711 account, you must meet all of the following requirements:
- Be at least 18 years of age.
- Be located in a jurisdiction where online betting is not explicitly prohibited.
- Not be a current employee, director or contractor of ec711 or any affiliated company.
- Register in your own legal name using accurate personal details.
- Hold only one account at any given time.
ec711 may request proof of age and identity before processing your first withdrawal. Acceptable documents include a National ID Card (NID), passport or driving licence. Verification is normally completed within 2 hours.
3. Account Rules and Responsibilities
3.1 One Account Per Player
Each player is permitted to hold exactly one ec711 account. Duplicate accounts — including accounts created under different names or email addresses by the same individual — will be suspended and any funds or bonuses forfeited.
3.2 Accurate Information
You are responsible for keeping your contact details, bank account information and payment method details current and accurate. ec711 will not be liable for failed transactions caused by outdated or incorrect information provided by the player.
3.3 Account Security
Your login credentials are personal and must not be shared with anyone. You are fully responsible for all activity that takes place under your account. If you suspect unauthorised access, contact our 24/7 live chat support immediately to lock your account.
4. Deposits and Withdrawals
The following limits and processing times apply to all ec711 accounts:
| Transaction Type | Minimum | Maximum (Daily) | Processing Time |
|---|---|---|---|
| Deposit | RM5 | No daily cap | ~3 minutes |
| Withdrawal | RM80 | RM9,000 | ~39 minutes |
Accepted payment methods are Touch 'n Go eWallet, DuitNow, FPX Online Banking and Bank Transfer. ec711 does not accept cash, third-party payments or payments made on behalf of another person.
Withdrawal requests submitted before KYC verification is completed will be held until documents are reviewed. First-time withdrawals may take up to 2 hours if identity verification is pending.
5. Bonuses and Promotional Offers
All bonuses, free bets and cashback rewards offered by ec711 are subject to the following general conditions:
| Bonus Type | Offer Detail | Wagering Requirement | Validity |
|---|---|---|---|
| Welcome Bonus (First Deposit) | 175% up to RM300 | 12× (deposit + bonus) | 7 days |
| Reload Bonus | 24% on qualifying deposits | 12× (bonus amount) | 7 days |
| Daily Cashback | 1.5% on net losses | None | 24 hours |
| Referral Bonus | RM10 per qualified referral | 12× (bonus amount) | 7 days |
Bonuses are credited to your account automatically after the qualifying deposit clears. ec711 reserves the right to void bonuses and related winnings if evidence of bonus abuse, collusion or exploitation of promotion terms is detected. Only one active welcome bonus is permitted per player.
6. Game Conduct and Fair Play
ec711 operates games from licensed providers including Red Tiger, JDB, Playtech, PG Soft, Habanero and KA Gaming. Game outcomes are governed by each provider's certified random number generator (RNG). ec711 does not alter game results.
Players must not use software, scripts, bots or any automated tools to gain an advantage. Any bet placed through automated means will be voided, and the responsible account will be reviewed for suspension.
7. Prohibited Activities
The following actions are strictly prohibited on ec711:
- Opening more than one account or using another person's account.
- Providing false personal information during registration or KYC.
- Using funds sourced from illegal activity.
- Engaging in match-fixing, arbitrage betting or coordinated wagering with the intent to manipulate outcomes.
- Attempting to reverse-engineer, scrape or interfere with the platform's software or infrastructure.
- Colluding with other players in live casino games to gain an unfair edge.
ec711 actively monitors accounts for unusual wagering patterns. Accounts found in breach of these rules will be suspended immediately and relevant authorities may be notified.
8. Account Suspension and Closure
ec711 may suspend or permanently close any account at its discretion, including where:
- A player breaches any clause of these Terms & Conditions.
- KYC documents cannot be verified within a reasonable time.
- Suspicious transaction patterns suggest fraud or money laundering.
- A player requests self-exclusion via our responsible gaming tools.
If your account is closed for a reason other than rule violation, any verified balance will be returned to your registered payment method after administrative review. Funds tied to unmet wagering requirements will not be released.
9. Intellectual Property
All content on the ec711 platform — including logos, page layouts, game graphics, written text and software — is the property of ec711 or its licensed providers. You may not copy, distribute or reproduce any part of the platform without prior written permission.
10. Limitation of Liability
ec711 provides the platform on an "as available" basis. We do not guarantee uninterrupted access and are not liable for losses caused by technical faults, payment provider delays or force majeure events beyond our reasonable control.
Our total liability to any individual player for any claim arising from platform use shall not exceed the amount deposited by that player in the 30 days preceding the claim.
11. Governing Law and Disputes
These Terms & Conditions are governed by the applicable laws of the jurisdiction in which ec711 operates. Any dispute that cannot be resolved through direct negotiation with our support team should be escalated through our formal complaints process. Contact our 24/7 live chat to initiate a dispute. We aim to resolve all complaints within 5 business days.
12. Revisions to These Terms
ec711 may revise these terms periodically to reflect changes in regulations, payment procedures or platform features. We will publish the updated version on this page and update the "Last updated" date. For significant changes affecting your rights, we will send a notification to your registered email address where possible. Your continued use of ec711 after any update constitutes acceptance.