Who We Are
ec711 operates the online gaming platform at ec711.cam, providing slots, live casino games, crash games, and football betting services to players in Malaysia and other permitted markets. When you create an account, make a deposit, or contact our support team, you share personal data with us. This ec711 Privacy Policy describes exactly what we do with that data.
ec711 is the data controller for all information collected through this platform. If you have questions about how your data is handled, the fastest way to reach us is through our 24/7 Live Chat, available from any page on ec711.cam.
Data We Collect
We only collect information that is necessary to provide our service, verify your identity, process payments, and meet our legal obligations. The table below summarises the categories of personal data ec711 may hold about you.
| Category | Examples | When Collected |
|---|---|---|
| Identity | Full name, date of birth, nationality | Registration & KYC verification |
| Contact | Mobile number, messaging handle | Account creation |
| Document | National ID Card, Passport, Driving Licence | Before first withdrawal |
| Financial | Bank account details, e-wallet ID, transaction records | Deposits & withdrawals |
| Technical | IP address, device type, browser, app version | Each session automatically |
| Behavioural | Games played, bets placed, session duration | During gameplay |
| Communications | Live chat transcripts, support tickets | When you contact support |
We do not collect your email address as a primary contact method. If you choose to provide one for account recovery, it is stored securely and not displayed publicly or used for marketing without your explicit consent.
How We Use Your Data
ec711 uses your personal data for the following specific purposes:
- Creating and managing your player account
- Processing deposits via Touch 'n Go eWallet, DuitNow, FPX Online Banking, or Bank Transfer
- Verifying your identity before your first withdrawal, as required under our KYC process
- Calculating and crediting bonuses, cashback, and VIP tier rewards
- Detecting and preventing fraud, money laundering, and underage gambling
- Providing 24/7 Live Chat support and resolving account disputes
- Sending transactional notifications about deposits, withdrawals, and account activity
- Improving platform performance based on aggregated, anonymised usage data
We do not sell your personal data to third parties. We do not use your data to build advertising profiles for external platforms.
Legal Basis for Processing
Each data processing activity at ec711 is grounded in one of the following legal bases:
- Contract performance — processing your registration, deposits, and withdrawals is necessary to fulfil the player agreement.
- Legal obligation — identity verification and transaction monitoring are required to comply with applicable anti-money laundering regulations.
- Legitimate interests — fraud detection, security monitoring, and platform improvement, provided these do not override your rights.
- Consent — for any optional communications beyond transactional messages, where you have actively opted in.
Sharing Your Data
ec711 shares personal data only with parties that need it to deliver the service you have requested. These include:
- Payment processors — to handle deposit and withdrawal transactions securely
- Identity verification providers — to review documents uploaded during KYC
- Game software providers — Red Tiger, JDB, Playtech, PG Soft, Habanero, and KA Gaming receive anonymised session data only, not your identity documents
- Fraud and compliance tools — to screen for suspicious activity
All third-party processors are contractually bound to handle your data only for the stated purpose and to maintain appropriate security standards. Data is not transferred outside of jurisdictions with adequate data protection frameworks without appropriate safeguards in place.
Cookies and Tracking Technologies
What we use
ec711 uses session cookies, persistent cookies, and similar tracking technologies to keep you logged in, remember your preferences, and monitor platform performance.
Types of cookies
- Essential cookies — required for login sessions and security; cannot be disabled without breaking core functionality.
- Functional cookies — store your preferred language and display settings.
- Analytics cookies — aggregate, anonymised data on page views and feature usage; no individual profiling.
You can clear or block cookies through your browser settings. Blocking essential cookies will prevent you from staying logged in to your ec711 account.
How Long We Keep Your Data
ec711 retains personal data for as long as your account is active and for a period thereafter as required by applicable law. The general framework is:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity records | 5 years after account closure | Legal & compliance obligation |
| Transaction records | 7 years | Financial regulation requirement |
| Support chat transcripts | 2 years | Dispute resolution |
| Technical/session logs | 90 days | Security monitoring |
When the retention period expires, data is securely deleted or anonymised so that it can no longer be linked back to you.
Your Rights Over Your Data
As a player using ec711, you have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — ask us to update inaccurate or incomplete information
- Deletion — request erasure of your data where there is no legal obligation to retain it
- Restriction — ask us to pause processing while a dispute is resolved
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interests
- Withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing
Security Measures
ec711 applies industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss. These include:
- TLS/SSL encryption for all data transmitted between your device and our servers
- Encrypted storage of sensitive fields including identity documents and financial details
- Role-based access controls limiting which staff can view player data
- Automated monitoring for unusual login activity or transaction patterns
- Regular internal security reviews
No system is completely immune to risk. In the event of a data breach that is likely to affect your rights, ec711 will notify affected players promptly and take immediate steps to contain the incident.
Players Under 18
ec711 is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from anyone under 18 years old. If we discover that a minor has created an account, we will close the account immediately and securely delete all associated data. If you believe a minor has registered on ec711, please contact us via Live Chat so we can investigate without delay.
Updates to This Policy
ec711 may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will post a notice on the platform and update the "Last updated" date at the top of this page. We encourage you to review the policy periodically. Continuing to use ec711 after a policy update constitutes acceptance of the revised terms.
Get in Touch
If you have any questions about this Privacy Policy or wish to exercise your data rights, the best way to reach us is through the 24/7 Live Chat on ec711.cam. Our support team is available around the clock and can escalate data-related requests to the appropriate team within one business day.
For formal written requests regarding data subject rights, please use the Live Chat to request the correct submission channel. We do not publish a postal address or direct email contact for privacy enquiries on this page.