Responsible Gaming at ec711

Our Commitment to Safe Play

ec711 believes that gambling should always be entertainment — never a source of financial stress or harm. We actively support the wellbeing of every player on our platform and have built a set of practical tools that put you in control of your own experience.

These tools are available free of charge to all registered accounts. You do not need a reason to use them. Setting a deposit limit or taking a short break is a normal, healthy part of enjoying any online casino or sportsbook.

Age Verification & 18+ Policy

ec711 only accepts players who are 18 years of age or older. This is a firm policy with no exceptions. During account registration, we ask for your date of birth. Before processing your first withdrawal, our KYC (Know Your Customer) review confirms your identity using one of the following documents:

• National ID Card (NID / MyKad)
• Passport
• Driving Licence

The KYC review is completed within 2 hours of document submission. Any account found to belong to a player under 18 will be permanently closed and all funds returned to the deposit source.

Know the Warning Signs

Problem gambling often develops gradually. The following are common signs that gambling may be becoming a concern:

• Spending more than you planned or can afford
• Chasing losses to try to win money back
• Borrowing money to fund gambling
• Lying to family or friends about how much you play
• Neglecting work, study or daily responsibilities
• Feeling anxious, irritable or restless when not playing
• Using gambling to cope with stress or low mood
• Repeatedly failing to stop when you intend to

If several of these apply to you, we strongly encourage you to use the tools below or reach out for professional support.

Player Protection Tools

All tools listed here are accessible through your ec711 account settings or by contacting our 24/7 Live Chat team. Changes to limits take effect immediately; increases to limits have a 24-hour cooling-off period before they apply.

Deposit & Spend Limits

A deposit limit is the most practical first step towards responsible play. You can set a limit for any of three periods:

• Daily — resets at midnight (UTC+08)
• Weekly — resets every Monday at 00:00
• Monthly — resets on the 1st of each month

The minimum deposit at ec711 is RM5. There is no minimum for the limit you set — you can cap your deposits at any amount above RM0. If you set limits on more than one period, the most restrictive limit applies at any given time.

To lower a limit, the change is applied straight away. To raise a limit or remove one, there is a mandatory 24-hour waiting period. This is intentional — it gives you time to reconsider.

Self-Exclusion: Step-by-Step

Self-exclusion closes your ec711 account for a set period, during which you cannot log in, deposit or place bets. All active bonuses are forfeited. Your remaining withdrawable balance will be paid out within the standard 39-minute processing window.

• Contact 24/7 Live Chat Open the live chat widget and tell the support agent you wish to self-exclude. The process starts immediately.
• Choose Your Exclusion Period Select 6 months, 12 months, 3 years, or permanent. Permanent exclusion cannot be reversed.
• Confirm Your Identity Provide your registered email or phone number so we can locate and suspend the correct account.
• Receive Confirmation You will receive a written confirmation. Your account is locked within minutes of the request.
• Withdraw Your Balance Any remaining balance can still be withdrawn. Our team will guide you through the process before closing the account.

If you self-exclude and later attempt to open a new account at ec711 using different details, we reserve the right to close that account without notice and without returning any deposited funds.

Reality Check & Session Timers

The reality check feature displays a notification at intervals you choose (every 30, 60 or 90 minutes). The notification shows:

• How long you have been playing in the current session
• Your net win or loss for the session
• A prompt to continue, take a break or end the session

Session timers work alongside reality checks. You can set a hard limit on session length — once reached, you are automatically logged out. Both features can be configured in your account settings without contacting support.

Protecting Underage Players

If you share a device with family members under 18, we recommend installing third-party parental control software to prevent access to gambling sites. Suitable options include:

• Google Family Link — available for Android and iOS
• Microsoft Family Safety — for Windows devices
• Net Nanny or Bark — cross-platform filtering

ec711 does not market to players under 18. Our advertising does not feature content that appeals primarily to minors, and we do not use social media channels that are predominantly used by under-18 audiences.

Getting Help & Support Resources

If you or someone you know needs support, the following resources are available to Malaysians at no cost. Speaking to a counsellor is confidential and does not affect your ec711 account in any way.

When you contact ec711's Live Chat and identify yourself as having a gambling concern, you will be connected to a trained agent — not a sales team. The agent can activate cooling-off periods, process self-exclusion, or simply talk you through the tools available.

Questions & Answers